Addressing call delivery challenges caused by Spam Likely warnings

1. Caller ID Management:

• Ensure Accurate Caller ID Information: Make sure that your outgoing calls display accurate and consistent caller ID information. This includes a recognizable business name and phone number.

2. Compliance with Regulations:

• Follow Regulatory Guidelines: Adhere to local and international regulations regarding caller ID spoofing and telemarketing. Compliance can reduce the likelihood of your calls being flagged as spam.

3. User Consent:

• Obtain Explicit Consent: Obtain explicit consent from users before making calls. This can be through opt-ins during sign-ups or clearly communicated terms of service.

4. Monitoring and Analytics:

• Implement Call Analytics: Utilize call analytics tools to monitor call performance and identify patterns. This can help you understand when and why calls are being flagged.

5. Customer Education:

• Educate Customers: Inform your customers about the possibility of Spam Likely warnings and advise them to save your business number in their contacts. This can improve the chances of your calls being recognized as legitimate.

6. Use Branded Numbers:

• Use Branded Numbers: Consider using branded phone numbers for your business. These numbers are less likely to be flagged as spam by default.

7. Work with Service Providers:

• Engage with Telecom Service Providers: Establish communication with telecom service providers to understand their spam detection algorithms and work together to resolve any issues.

8. Feedback Loop:

• Establish a Feedback Loop: Work with telecom service providers to establish a feedback loop that allows you to be notified of and address issues related to your calls being flagged.

9. Implement Call Authentication Protocols:

• Deploy STIR/SHAKEN Protocols: Implement Secure Telephone Identity Revisited (STIR) and Signature-based Handling of Asserted Information Using Tokens (SHAKEN) protocols to authenticate calls and reduce the risk of being flagged as spam.

10. Regularly Update Information:

• Keep Information Updated: Regularly update your business information with telecom service providers to ensure accuracy.

11. Resolve Complaints Promptly:

• Address Customer Complaints: If customers report receiving Spam Likely warnings for your calls, investigate and resolve the issue promptly. This may involve working with your telecom service provider.

12. Lobby for Industry Standards:

• Advocate for Standards: Participate in industry initiatives and advocate for standards that improve the accuracy of spam detection while minimizing false positives.

13. Legal Measures:

• Legal Action Against Spoofing: Consider legal measures against spoofing or fraudulent use of your business identity.