In this article we will take a better look at these two call center software options that are available in the market: Call Tools and ProspectBoss.
Call Tools offers a predictive dialer and a preview dialer. They provide solutions to small businesses, enterprises, and sales and marketing. Their features include outbound and inbound call centers, call management tools, CRM, SMS, email, and integrations at every connection. For the pricing, you can request a quote right from their website.
ProspectBoss bundle offers lower monthly price plans starting at $85 for a single-line dialer, $115 for a 3-line dialer, and $135 for a 4-line dialer per month with most of these popular features that are already included in the package:
- Call Recording
- Hot List
- Built-in Email System
- SMS & Email Automations
- Built-in Video Recorder
- Video Calling and Video Messaging
- Facebook Leads Integration
- Round Robin Dialing
- SMS Marketing
- Email Marketing
- Email, SMS & Ringless Messages Automated Follow-up Campaigns
- Local Presence Caller ID
- Call Analytics/Reporting
- Manager Call Monitoring, Whisper, & Barge
ProspectBoss has the CRM built into the dialer, so you have access to it regardless of where your leads come from. It offers a high-efficiency CRM dialer that allows agents to squeeze more sales out of every call.
ProspectBoss offers a multi-line dialer. Customers have the option to choose from 1-, 3- or 4-line dialers. Call Tools offers a single line only.
Both Call Tools and ProspectBoss provide a built-in email system. However, ProspectBoss offers unlimited email marketing with email templates that can send videos in emails.
Call Tools and ProspectBoss offer SMS to improve engagement with customizable automation. But ProspectBoss does have an added feature of MMS where you can send video messages to your prospects/customers as well.
ProspectBoss also offers unlimited use of mobile phone data. For one flat monthly fee, you’ll have access to the entire mobile numbers database. Simply choose the zip codes you want to target, and your customized list will be available to begin your campaign.
With ProspectBoss’s Ringless Voicemail interrupting mobile phone owners with a sales message can create a negative response right off the bat but with this cloud-based automated voice message system, they’ll simply hear your pitch when they check their voicemail.
ProspectBoss also has Dynamic Scripts, which means that if a prospect responds to you, your script changes to incorporate their response. So, you'll be able to respond in a way that's appropriate for the situation and get more sales for your business.
ProspectBoss also has a Hot List which basically scores your leads on a hot/cold scale so that you always know who your hottest leads are. This feature lets you rate your leads according to your criteria so that you always know which ones are the priorities.
If you're looking for call center software that offers great value for your money, ProspectBoss is a clear choice. Here's why:
- ProspectBoss is more affordable than other voice solutions on the market.
- ProspectBoss offers more features than other voice solutions in its price range.
- ProspectBoss is easy to use and customize, so you can get the most out of your investment.
Don't waste your money on overpriced call center software – choose ProspectBoss and get the best value for your money!
