Final Expense Script - "Beyond the Ordinary"
Already Have Insurance
• OK great. Oh, you have life insurance already? Oh perfect. Actually most of the people that I call on already have insurance so what I do is a free policy review to see how much money we can save you. For example, if I can offer you the same amount of insurance or more than you already have for a lower price…. Well, that would save you some money and help you right??? They always say yeah, and I say so is 9:45 am or 3:30 pm better for you?
• OK great. Oh, you have life insurance already? Oh perfect. Actually, then that’s even better that you have life insurance because what we can do is provide a free view of your policy. When he looks at
that, you are going to learn some stuff that you didn’t know and I’m sure that he can save you some money too. You know no one is against saving money right _______? Is ____ am or ___ pm better for you?
• Great! This is a new state approved program that will enhance your existing coverage and may cut your final expense costs in half! Is ____ am or ___ pm better for you?
• Great! Let me ask you, do you have the old kind or the new kind? (prospect what do you mean?) There are many new state approved life insurance plans now available, some that include free benefits, lower your rates substantially as well as provide you with venues on how to cut your funeral expenses in half. Is ____ am or ___ pm better for you?
I have too much Insurance already
• Wow, sounds like you’re paying an awful lot for insurance, money that you shouldn’t be spending.
• I’m glad to hear that and the truth is, everybody I speak with already has life insurance. This is something totally different and all Wendell needs is 5 minutes to show you what it is all about. Is ____ am or ___ pm better for you?
I’m not really interested
• I know. That’s why we are calling _____. Most people were interested when they spoke to out associate and asked for Wendell to call back. Then they get to thinking about it and they think it’s too expensive. Unfortunately, they never really learn how affordable it is to make sure their family doesn’t have a financial burden. (Prospect Name), is that why you were interested in the first place, to protect your family? If yes: I thought so. Is ____ am or ___ pm better for you?
• Hey that is fine and exactly why we need to meet! All our advocate needs is about 10 minutes to show you this information and then what you do with the information is up to you.
• That’s fine _________, and many people I speak with tell me the same thing as well. As they learn more about this though and see what this can really do for them, they were glad they took a few minutes to learn more about the programs. Is ____ am or ___ pm better for you?
How much does this cost
• This is a great question ______, I can tell you this is designed for people on fixed incomes like most
seniors. Is ____ am or ___ pm better for you?
Send me something in the mail
• Sure! What plan here at my department do you qualify for? I have several plans available that are state approved, but they are specific to your age and health. Since I do not know you, can you tell me the name of the plan you are interested in so I can send you the information? (wait for customer response I don’t know). Well I don’t either There are over 200 plans available. Is ____ am or ___ pm better for you?
Too Expensive
• I understand _____. Our job is to get you the most coverage for the least amount of money and that
is what we have with the State Approved programs. Is ____ am or ___ pm better for you?
• I don’t work for one company, 1 work for you and we are constantly shopping around for the best coverage, benefits and prices so we know what the best programs are available in the marketplace. Is ____ am or ___ pm better for you?