Leveraging customer feedback to combat Spam Likely labels

Collect Customer Feedback:

• Use surveys, feedback forms, or direct communication channels to gather feedback from your users.
• Specifically ask about their experiences with "Spam Likely" labels and whether they find your communications valuable.

Identify Common Concerns:

• Analyze the feedback to identify common themes or concerns raised by users regarding the "Spam Likely" labels.
• Look for patterns in the types of messages or communication practices that trigger these labels.

Communicate Clearly:

• Ensure that your communication practices are clear, transparent, and aligned with best practices.
• Clearly state the purpose of your messages and provide easy-to-follow instructions for opting out or adjusting communication preferences.

Educate Users:

• Develop educational materials or content to help users understand why your messages may trigger spam filters and what steps they can take to prevent it.
• Proactively communicate with users about how to whitelist or mark your messages as not spam.

Implement User Preferences:

• Provide users with the ability to customize their communication preferences, allowing them to choose the frequency and type of messages they receive.
• Respect opt-out requests promptly and ensure they are easily accessible.

Monitor and Adapt:

• Regularly monitor user feedback and adjust your communication practices accordingly.
• Stay informed about changes in spam filter algorithms and adapt your messaging strategies to align with industry best practices.

Engage with Spam Filter Providers:

• Reach out to spam filter providers to understand the criteria they use for labeling messages as spam.
• Work collaboratively with these providers to address any issues or concerns and ensure that your messages are correctly classified.

Address User Concerns Promptly:

• Respond promptly to user concerns raised through feedback channels.
• Demonstrate that you take user feedback seriously and are committed to resolving any issues related to "Spam Likely" labels.

Build Trust:

• Establish and maintain trust with your users by consistently delivering valuable and relevant content.
• Communicate your commitment to user privacy and data security.

Stay Compliant:

• Ensure that your communication practices comply with relevant privacy and anti-spam regulations.
• Clearly communicate your privacy policy and adhere to it diligently.