Audio Clarity and Consistency: Call quality may suffer in terms of audio clarity, resulting in difficulties in understanding the conversation.
Call Drop Rates: With limited quality control measures, call drop rates may be higher than desired, causing interruptions in communication.
Latency and Delay: There could be increased latency and delay during calls, affecting the real-time flow of conversation.
Echoes and Distortions: Limited control may lead to echoes, distortions, or background noise during calls, hindering effective communication.
Inadequate Bandwidth or Network Infrastructure: Insufficient investment in network infrastructure may limit the bandwidth available for calls, impacting overall call quality.
Lack of Monitoring and Analysis: Without robust quality control mechanisms, it may be challenging to effectively monitor and analyze call quality issues, making it difficult to implement improvements.
To address these issues and improve call quality, organizations need to invest in appropriate infrastructure, implement quality control processes, monitor performance, and take necessary actions to enhance the overall call experience for both customers and employees.