Medicare Script - "Your Health, Your Way"

No Medicare script is complete without giving agents the ability to respond to a few common objections. Prepare for these by writing out potential Medicare in your sales scripts. Make sure to phrase them positively and remain professional at all times. Addressing customer objections calmly and confidently will help build trust and encourage customers to stay on the line. Consider the following responses to common objections:

Hi _, This is _________________________, I am just getting back to you regarding your request for help and information with your Medicare. I just need to verify some things with you really quick to get you the right information.


I have your age as ____ is that correct?


Is this going to be for just you or your spouse also?
are you retired or are you still working?


(Yes or No) Great! ******** Still working, Do you have
employer coverage? Yes or No


Are you currently collecting your SS? Yes or No


Have you already received your Medicare card in the
mail?


I am what you call a field underwriter and as an underwriter i have the ability to see all the plans available to you in our area.(IE medicare.gov plan finder) My job is pretty simple i will come out and go through a medicare 101 training with you and then figure out what are the best options for you. Is ________ or ________ better?

Let me just confirm your address.

Great, see you ____________________.

This is a no cost program. I go out all week and my job is just to educate people on Medicare. And that’s what I do, just help guide you through this complicated process.

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