Introduction:
Agent: Hello, [Prospect's Name]. My name is [Your Name], and I'm calling from [Your Company]. How are you today?
Prospect: I'm good, thank you. Who is this?
Agent: Great to hear! I'm calling to talk to you about your Medicare coverage. We specialize in helping individuals like yourself navigate the various options and find the best plan for their needs. Do you currently have a few minutes to discuss your Medicare options?
Establishing Rapport:
Agent: Before we dive in, I'd like to learn a bit more about your current Medicare coverage and if there's anything specific you're looking to improve or change.
Prospect: I have Original Medicare, but I'm not sure if it covers everything I need.
Agent: I understand. Many people find Medicare options confusing. We're here to simplify that for you. Can you share any specific concerns or areas where you feel your current coverage may be lacking?
Educational Information:
Agent: That's a common concern, and it's great that you're looking to make sure you have the right coverage. Let me briefly explain the different parts of Medicare and the options available:
- Part A covers hospital stays and some skilled nursing facility costs.
- Part B covers outpatient care, doctor visits, and preventive services.
- You can choose between Original Medicare (Parts A and B) and Medicare Advantage plans (Part C).
- Prescription drug coverage is available through Part D plans.
Needs Assessment:
Agent: Based on what you've shared, it sounds like having comprehensive coverage is important to you. Are there specific services or medications you want to ensure are covered in your plan?
Presenting Solutions:
Agent: Given your needs, there are a few options to consider. We can explore Medicare Advantage plans, which often include prescription drug coverage and additional benefits. Alternatively, we can look at supplementing your Original Medicare with a Medigap plan for more comprehensive coverage.
Addressing Concerns:
Agent: I want to address any concerns you might have. Are there specific worries or questions you'd like me to go over?
Closing:
Agent: It's been a pleasure discussing your Medicare options with you, [Prospect's Name]. Based on our conversation, I recommend [specific plan or next steps]. Would you like to proceed with this option or take some time to think it over?
Follow-Up:
Agent: If you have any more questions, feel free to call me directly at [Your Phone Number]. I'm here to assist you through this process. Thank you for your time, and I look forward to helping you find the right Medicare plan.
