ProspectBoss

Strategies to regain trust after a number has been marked as Spam Likely

Written by ProspectBoss Team | Dec 14, 2023 5:44:29 PM
  1. Contact Your Phone Carrier:

    • Reach out to your phone carrier and inquire about the process to have your number removed from spam lists. Provide them with information about your business or personal use to demonstrate legitimacy.
  2. Verify Your Identity:

    • If possible, provide additional documentation or information to verify your identity. This might include business registration details, personal identification, or any other relevant documents that can help establish trust.
  3. Review and Clean Up Communication Practices:

    • Assess your communication practices to ensure they align with best practices. Avoid sending unsolicited messages, and make sure your messages are clear, relevant, and have a clear opt-out option.
  4. Use Legitimate Communication Platforms:

    • Avoid using shady or obscure communication platforms that are associated with spam. Stick to well-known and reputable communication channels.
  5. Ask Contacts to Whitelist Your Number:

    • If possible, request that your contacts add your number to their whitelist or contacts list. This can help prevent your messages from being flagged as spam.
  6. Educate Your Contacts:

    • Inform your contacts about the situation and ask them to check their spam or blocked lists for your number. Provide instructions on how to mark your number as safe.
  7. Monitor and Respond to Feedback:

    • Actively monitor feedback and responses from your contacts. Address any concerns or issues promptly, and be transparent about your efforts to rectify the situation.
  8. Implement SMS Marketing Best Practices:

    • If you are using SMS for marketing, ensure that your campaigns adhere to best practices. This includes obtaining consent, providing opt-out options, and avoiding aggressive or misleading messaging.
  9. Engage in Customer Support:

    • If applicable, offer customer support through various channels. Respond promptly to inquiries and provide assistance to those who may have experienced issues with your communication.
  10. Be Patient and Persistent:

    • Rebuilding trust takes time. Be patient and persistent in your efforts to rectify the situation. Consistently demonstrate that your communications are legitimate and valuable.

Remember that different carriers and spam detection systems may have varying criteria for flagging numbers. It's crucial to address the issue on multiple fronts and take a comprehensive approach to regain trust.