Introduction:
Agent: Good [morning/afternoon], my name is [Your Name] from [Your Agency]. How are you today?
Prospect: [Response]
Agent: I'm calling today to discuss an important topic that can provide peace of mind for you and your loved ones. It's about final expense insurance. May I have a few minutes of your time to discuss this?
Prospect: [Response]
Benefits of Final Expense Insurance:
Agent: Final expense insurance is designed to cover the costs associated with your end-of-life expenses, such as funeral and burial costs. It ensures that your loved ones won't be burdened with these expenses during an already difficult time.
Assessing Needs:
Agent: To determine the right coverage for you, may I ask a few questions?
- Do you have any existing life insurance policies?
- Are you aware of the average cost of a funeral in your area?
- Do you have specific preferences for your funeral or burial arrangements?
Customized Quote:
Agent: Based on your responses, we can tailor a policy that suits your needs. Let me provide you with a customized quote.
Addressing Concerns:
Agent: Many people have concerns about the cost of final expense insurance. I want to assure you that we offer affordable options that can fit your budget. We also provide flexibility in payment plans.
Closing the Sale:
Agent: If you're satisfied with the coverage and cost, I can help you get started today. We can complete the application process quickly and ensure your coverage begins as soon as possible.
Handling Objections:
If the prospect expresses concerns or objections, be prepared to address them with empathy and provide relevant information or alternatives.
Appointment Setting:
Agent: If you need more time to think about it or discuss it with your family, we can schedule another call or meeting that works best for you. What would be a convenient time for you?
Follow-up:
Agent: If you decide to move forward with the coverage, we will be there to assist you every step of the way and make the process as smooth as possible.
Thank You:
Agent: Thank you for considering final expense insurance with [Your Agency]. I appreciate your time and am here to help with any questions or concerns you may have. Is there anything else you'd like to know?
Prospect: [Response]
Remember to customize the script to your specific offerings and to maintain a compassionate and respectful tone throughout the conversation. Building trust and addressing the prospect's individual needs are key to successful sales in the insurance industry.
