Dialers reduce the cost of making phone calls by removing repetitive and error-prone work. This also improves efficiency by connecting agents directly to customers as soon as they are available. Automated dialing saves contact center agents time by eliminating the need to physically enter phone numbers. Instead, they can spend more time assisting customers.
This increased efficiency means that agents can handle more calls in a day, which leads to more sales and a higher level of customer service. In addition, automated dialing allows for more personalized messages since the agent can focus on the content of the message rather than reading from a script. Overall, a dialer is a valuable tool for any call center looking to improve its performance.
There are numerous call center software options that you can choose from; however, the quality and how it will benefit your company is the main objective you shouldn't miss.
In this article let’s take a closer look at the advanced call center software companies LiveAgent and ProspectBoss.
LiveAgent offers call center support, video call, IVR, call routing and transfers, hardware IP phone, unlimited call recordings, a tool for email ticketing, multi-channel live chat, and unlimited email addresses. Their packages are Ticket, Ticket+Chat, and All-inclusive. These packages range from $15-$49 per agent, per month.
On the other hand, ProspectBoss offers straightforward monthly plans starting at $85, $115, and $135 per month with 4 lines dialer, a built-in email system, built-in CRM, and most of these popular features:
- Call Recording
- Hot List
- Built-in Email System
- SMS & Email Automations
- Built-in Video Recorder
- Video Calling and Video Messaging
- Facebook Leads Integration
- Round Robin Dialing
- SMS Marketing**
- Email Marketing
- Email, SMS & Ringless Messages Automated Follow-up Campaigns
- Local Presence Caller ID
- Call Analytics/Reporting
- Manager Call Monitoring, Whisper, & Barge
- On-Screen Script with Dynamic Call Scripts
- Call Transfer (Internal and External)
- Click-to-Call
Outbound dialing is not limited to 1 number at a time. ProspectBoss offers up to 4 numbers dialing out simultaneously. This is called a multi-line power dialing system.
LiveAgent only includes unlimited email addresses, but ProspectBoss offers unlimited email marketing with email templates that can send videos in emails.
ProspectBoss offers SMS & MMS & Email marketing right from within the system. You can send video messages to your prospects/customers as well. LiveAgent does not offer these features.
ProspectBoss also has a Dynamic Scripts feature which means you have a list of pre-written dialogues that you can use when assisting your customer. This means that you won’t face any difficulty in responding to your customer’s concerns.
ProspectBoss also has a Hot List which basically scores your leads on a hot/cold scale so that you always know who your hottest leads are. This feature lets you rate your leads according to your criteria so that you always know which ones are the priorities.
Seeing these key differences, you already know which software offers the most value for your prospecting. It is a thorough list of the features for either company, but ProspectBoss clearly offers a lot of service for not a lot of money.
