With the rise of mobile phones and the internet, more people are using their phones to make calls and send messages. The traditional way of making a call is fading away. A CRM dialer is an application that helps you to manage your business by providing you with information about your customers and prospects.
There are many CRM dialers available in the market, but it is not easy to choose one as there are so many options on the shelves. You should consider some factors before you buy a CRM dialer for your business such as:
- The price of the product
- The features offered by the product
- The compatibility with other software
- Customer reviews
In this article, we will look at the comparison of CRM dialers - ProspectBoss and PhoneBurner.
PhoneBurner offers straightforward monthly plans ranging from $124, $149, and $166 per month, this does not include Built-in Email System, Built-in CRM, Hot Lists, and Phone Scripts that are all available in ProspectBoss.
Both have a power dialer, unlimited calling minutes, SMS text messaging, and call recording storage however ProspectBoss offers not only SMS but MMS marketing. You can send video messages to your prospects/customers as well.
ProspectBoss has up to 4 lines while PhoneBurner only has a single line.
ProspectBoss also has Dynamic Scripts which means your script changes as you report your prospects’ responses, so you are never at a loss for words when talking. PhoneBurner does not offer this feature.
ProspectBoss’s Hot List is a feature that lets you rate your leads according to your criteria so that you always know which ones are the priorities. You can use it to prioritize your sales process, it assigns different scores for each stage of the funnel to help you focus on leads who have certain engagement. You can also use it to rank your prospects according to their quality and purchase intent - which will help you decide where in the sales process they should be placed.
Both ProspectBoss and PhoneBurner have CRM and offer a free trial which means you can try it before you subscribe to it. It has many features such as lead management, lead scoring, marketing automation integration, and more. However, PhoneBurner offers only a CRM solution while ProspectBoss’s CRM is already built-in into the package.
Therefore, ProspectBoss offers a handful of features to help you grow your business and increase your sales some of the most popular features of the ProspectBoss include:
- Call Recording
- Hot List
- Built-in Email System
- SMS & Email Automations
- Built-in Video Recorder
- Video Calling and Video Messaging
- Facebook Leads Integration
- Round Robin Dialing
- SMS Marketing
- Email Marketing
- Email, SMS & Ringless Messages Automated Follow-up Campaigns
- Local Presence Caller ID
- Call Analytics/Reporting
- Manager Call Monitoring, Whisper, & Barge
- On-Screen Script with Dynamic Call Scripts
- Call Transfer (Internal and External)
- Click-to-Call
Both offer great claims however ProspectBoss offers a lot of value for not a lot of money.
