Introduction:
Agent: Hello, [Prospect's Name], this is [Your Name] calling from [Your Company]. I hope you're doing well today.
Prospect: Hi [Your Name], nice to hear from you. How can I help you?
Establishing Purpose:
Agent: I'm calling today to provide you with important information about your Medicare coverage and explore ways we can help enhance your benefits. Do you have a moment to discuss this?
Permission to Proceed:
Prospect: Sure, go ahead.
Introduction of Services:
Agent: Great! We specialize in helping individuals like yourself navigate the complexities of Medicare to ensure you have the coverage that best suits your needs. Our goal is to make sure you're aware of all your options and can make informed decisions.
Gathering Information:
Agent: To better assist you, could you please confirm your current Medicare plan and any specific concerns or questions you may have?
Building Rapport:
Agent: I appreciate you sharing that information. It's essential to regularly review your coverage to ensure it aligns with your healthcare needs. We're here to make that process as seamless as possible.
Presenting Value:
Agent: Our team can provide a complimentary consultation to review your current plan, discuss potential cost savings, and explore any additional benefits you may be eligible for. Does that sound like something you'd be interested in?
Handling Objections:
Prospect: I'm not sure; I'm happy with my current plan.
Agent: I understand the importance of being satisfied with your coverage. Our consultations are designed to ensure you have all the information you need to make an informed decision. It might be an opportunity to discover ways to enhance your benefits or even save on costs. Would you be open to exploring that possibility?
Next Steps:
Agent: Fantastic! I recommend scheduling a brief consultation at a time convenient for you. During the consultation, we can delve deeper into your specific needs and provide personalized recommendations. How does that sound?
Closing:
Agent: Thank you for your time today, [Prospect's Name]. I look forward to helping you make the most out of your Medicare coverage. Is there anything else you'd like to discuss or any specific questions you have for me right now?
Follow-up:
Agent: If you have any additional questions or concerns, feel free to reach out to me directly. I'm here to assist you. Have a great day!
