Voice solutions are vital for businesses that want to offer their customers a convenient way to interact with them. IVR allows customers to reach a company's host system via telephone or speech recognition, so they can inquire about services and get the information they need without having to wait on hold. This type of solution is perfect for businesses that want to improve their customer service and make it easier for their customers to get the help they need.
In this article let’s take a better look at this two-voice solution software; AirCall and ProspectBoss.
AirCall offers Essentials, Professional, and Custom plans, and the price per month ranges from $30, $50, and packaged prices are aligned with your business needs. This includes unlimited inbound calls, sending, and receiving an SMS, IVR, call recording, click-to-dial, unlimited simultaneous outbound calls, salesforce integration, and a single power dialer.
Nonetheless, ProspectBoss offers straightforward monthly plans starting at $85, $115, and $135 per month with most of these popular features:
- Call Recording
- Hot List
- Built-in Email System
- SMS & Email Automations
- Built-in Video Recorder
- Video Calling and Video Messaging
- Facebook Leads Integration
- Round Robin Dialing
- SMS Marketing
- Email Marketing
- Email, SMS & Ringless Messages Automated Follow-up Campaigns
- Local Presence Caller ID
- Call Analytics/Reporting
- Manager Call Monitoring, Whisper, & Barge
Both Aircall and ProspectBoss offer unlimited calling, SMS marketing, call recording, and a power dialer.
However, ProspectBoss offers a multi-line dialer. Customers have the option to choose from 1, 3, or 4-line dialers. Aircall offers a single line only.
ProspectBoss provides a built-in email system and a built-in CRM. Aircall only offers email reporting and just an integrated CRM.
ProspectBoss has a Hot List that shows which leads are most interested in your business and gives detailed information about both contact methods and conversations with those prospects.
ProspectBoss also has a Dynamic Scripts feature which means you have a list of pre-written dialogues that you can use when assisting your customer. This means that you won’t face any difficulty in responding to your customer’s concerns.
ProspectBoss offers a wide range of data products including, consumer, business, mobile, and Canadian. An added feature to the consumer data allows customers to also scrub search and their own leads against the DNC.
ProspectBoss also offers a more real estate-focused data product called AgentCircleProspecting. This allows real estate agents to search data based on mile radius. Agents can easily promote their Just Listed, Just Sold, and Open Houses with more data.
If you're looking for a voice solution that offers great value for your money, ProspectBoss is a clear choice. Here's why:
- ProspectBoss is more affordable than other voice solutions on the market.
- ProspectBoss offers more features than other voice solutions in its price range.
- ProspectBoss is easy to use and customize, so you can get the most out of your investment.
Don't waste your money on an overpriced voice solution – choose ProspectBoss and get the best value for your money!
